|About Us This web site is owned and operated by Brand Digitising LTD TA Embroidery Mill who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Embroidery Mill is a trading name of Brand Digitising LTD (registered company number 11632790)|
Our Contact details:
Brand Digitising LTD TA Embroidery Mill
Unit 7, North Meadow, Weevil Lane Gosport UK PO12 1BP United Kingdom
Email: info [at] embroiderymill [dot] co [dot] uk
VAT @ 20% 314-4812-25
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
All payments are currently through PayPal, which accepts MasterCard, Visa, Delta, Electron, American Express, Switch, Maestro and Solo. Items will be charged for before you can download the products. If you do not wish to pay online, you can make an order via phone
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When the full payment has been received, you will be able to download the product(s).
|Delivery Schedule Once payment is complete, you will be able to download the product on the receipt page, you will also be sent an email with a download link. This link will remain active for 3 days, after this time it will be closed and you won't be able to download it. |
In the event there are any problems downloading products please contact us immediately with email use "URGENT" as your subject and we will get back to as soon as possible.
You agree that proof of delivery provided through our email is sufficient evidence to establish that goods have been received.
|Returns Policy Upon receipt of your order, you should immediately check the download to ensure you have: |
a - the right product
b - it contains the correct files.
You have 7 working days to report any missing or damaged files so we can investigate the issue, correct it and resolve any problems. Unfortunately we cannot offer returns on any wrongly download products, unless the description or picture is inaccurate.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way.
If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
|Tax Charges Tax in UK is levied at 20% VAT |
0% VAT is levied on any order from any country external to the EU
|Credit Card Security All payments are taken through PayPal so we do not hold any of your credit/debit card details. PayPal is a very secure method of payment and they supply their own SSL protection. We do still recommend looking at their protection details|
|Guarantee Embroidery Mill can't be held responsible for any issues when embroidering these designs, each design was sampled by our in-house design team using high quality products. Therefore we cannot guarantee the quality of other embroidery machines, threads or garments. However, we are very happy to assist you with email or phone technical support on how to get the best out of your designs. We recommend sampling all designs prior to printing onto garments and are happy to adjust any faults |
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on |
or write to us at:
Embroidery Mill (Unit 11-19)
Unit 7, North Meadow,
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
* If you are the intellectual copyright holder or owner of a design on this site and you would like it removed, please contact us with your name, contact infortmation, the design name and number, the html page it is located on and the reasons behind this design being removed